FAQ - Subscriptions

Everything you need to know so you can sign in like a pro. 
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How do I contact customer service?

Customer Care is available  8 AM - 4:30 PM CST

  • By phone:
  • By email:
  • By mail:
    PO BOX 2146
    Skokie, IL

How do I contact editorial & advertising?
 

All editorial and advertising contacts can be found here.

Contact Us.

What happened with my POB Premium membership?
 

Starting in June of this year, POB will discontinue POB Premium both print and digital. POB will transition to an online-only eMagazine with free access to all of our content including — CEUs, high-quality videos, podcasts, white papers, webinars and editorial archives — available at www.pobonline.com.

Will I be refunded for my Premium Membership?
 

Your membership will be refunded starting with June 2021 for the remainder of your subscription. For more information on your Premium membership, contact .

What are the benefits included with a subscription to Point of Beginning? 

There are several benefits included with a subscription. We are always thinking of new benefits and expect to add more in the future.

To learn more about the benefits, follow this link pobonline.com/subscribe. 

How do I sign up for eNewsletters?

Paid subscribers of Point of Beginning will automatically receive a selection of member only eNewsletters.

If you are interested in additional free eNewsletters you can sign up at www.pobonline.com/newsletters. 

I'm already a paid subscriber but I can't login to the website.
 

Create an account using the same email address tied to your Point of Beginning subscription.

Use this link to create an account and access the website.

What if I forgot my password to the website? 

Go to to reset.

If I'm not a subscriber, can I still visit the website for free?

You can read a selection of pobonline.com content for free each month before being asked to subscribe.

For unlimited access, subscription is required. 

How do I change my account information such as address, name or email address?
 

to update your account information or contact Customer Care. 

How do I request a receipt for my order?

As long as an email address is provided at the time of your order, you will receive an email confirmation/receipt of your order.

If you did not provide an email address, please contact Customer Care. or .

What is my expire date?
 

You can review all of your account information . 

<hr /> <div class="sectionHeader"> <h3 class="col-5 orange">Will I be billed monthly or annually?<br /> &nbsp;</h3> </div> <div class="subSubHeader"> <div class="col-7"> <p>All subscriptions are billed annually.&nbsp;</p> </div> </div> <hr /> <div class="sectionHeader"> <h3 class="col-5 orange">Is there a money-back guarantee?</h3> </div> <div class="subSubHeader"> <div class="col-7"> <p>If at any time you are not satisfied with your subscription, simply cancel and receive a refund for your unused subscription balance.&nbsp;</p> </div> </div> <hr /> <div class="sectionHeader"> <h3 class="col-5 orange"><a id="Discounts" name="Discounts"></a>Do you offer group packages?&nbsp;</h3> </div> <div class="subSubHeader"> <div class="col-7"> <p><strong>Yes.</strong> When your whole team subscribes, you get to save. Contact Customer Care for group rates.</p> <p>Email: <a href="mailto:"></a> Phone:</p> </div> </div> <hr /> <div class="sectionHeader"> <h3 class="col-5 orange">Do you offer student discounts?&nbsp;</h3> </div> <div class="subSubHeader"> <div class="col-7"> <p><strong>Yes.</strong> A valid .edu email address is required.&nbsp; Contact Customer Care for student rates.</p> <p>Email: <a href="mailto: "> </a>Phone:</p> </div> </div> <hr /> <div class="sectionHeader"> <h3 class="col-5 orange">How do I renew my subscription?&nbsp;</h3> </div> <div class="subSubHeader"> <div class="col-7"> <p>Login to My Account and <a href="https://webforms.omeda.com/pob/r-custsrvlogin.do">renew your subscription</a>.&nbsp;</p> </div> </div>

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